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Refund & Cancellation Policy

Last updated: 4 October 2026

1. About this Policy

This Refund & Cancellation Policy ("Policy") explains how Sociocrush subscriptions are billed, renewed, upgraded, downgraded and cancelled, how AI credits are treated, and when refunds are available. Sociocrush is operated by Sociocrush Technologies, registered in India under Udyam Registration No.UDYAM-MH-26-1232140, with its registered office at 409, Parvati Park Society, Panmala, Sinhagad Road, Pune 411030, Maharashtra, India ("Sociocrush", "we", "us" or "our"). This Policy forms part of our Terms of Service sociocrush.com/terms and is shown to you before you buy. Nothing in this Policy excludes or limits any right or remedy you have under consumer protection or other law that cannot lawfully be excluded, including the Consumer Protection Act, 2019 and, where they apply to you, the consumer laws of the European Union, the United Kingdom or the state you live in.

2. Plans and prices

Sociocrush currently offers three subscription plans, each billed monthly or annually. Starter costs ₹7,000 per month or ₹75,600 per year, and includes 2,000 AI credits per month and up to 5 connected social-media channels. Growth costs ₹12,000 per month or ₹1,29,600 per year, and includes 4,000 AI credits per month, up to 10 connected channels, and team collaboration, client-management and referral-programme features. Scale costs ₹22,000 per month or ₹2,37,600 per year, and includes 8,000 AI credits per month, up to 15 connected channels, and all Growth features.

Prices are in Indian Rupees. Sociocrush is not currently registered for Goods and Services Tax (GST), so no GST is charged, and the price shown at checkout is the total amount you pay. If we become registered for GST, sections 13 and 16 explain how GST will apply. If you pay from outside India, your bank or card issuer may charge currency-conversion or cross-border fees, which we do not control. We do not offer a free trial. Features, prices and limits may change, but the price and plan shown when you buy apply until the end of the billing period you have paid for.

3. Billing periods and payment

Your subscription is billed in advance for each billing period, starting on the date it is activated. A billing period is one calendar month for monthly plans and one year for annual plans. Your current period and next renewal date are always shown under Settings > Billing and subscription. Payments are processed by Razorpay Software Private Limited, and you can pay by card, UPI AutoPay, e-mandate or wallet. When you subscribe, you authorise us and Razorpay to charge your chosen payment method for each renewal until you cancel. Monthly AI credits are allocated at the start of each monthly credit period. On annual plans they are also allocated monthly, and each month's allocation expires at the end of that month, as set out in our Terms of Service and AI Credit Policy sociocrush.com/ai-credit-terms.

4. Automatic renewal

Your subscription renews automatically at the end of each billing period, for the same plan and length, at the then-current price, unless you cancel before the renewal date. For payments made in India, Reserve Bank of India rules apply to recurring payments. Your bank or Razorpay will notify you at least 24 hours before each renewal charge. Any single recurring charge above ₹15,000, or any other limit the Reserve Bank of India sets, requires you to authorise that payment separately, for example with an OTP. This applies to renewals of the Scale monthly plan and of every annual plan, so these renew only if you approve the payment. If you do not approve it before the renewal date, your subscription will not renew and section 12 applies. For annual plans, we will also email you at least 30 days before each renewal with the renewal date, the amount and how to cancel.

5. Cancelling your subscription

You can cancel at any time, online, from Settings > Billing and subscription > Cancel. You do not need to contact us, give a reason or pay a cancellation fee. When you cancel, automatic renewal stops and no further renewal charges are made. You keep full access to your plan, its features and your remaining monthly AI credits until the end of the billing period you have already paid for. A cancellation cannot be undone once confirmed. When the paid period ends, your subscription ends and you can no longer access your Workspace until you subscribe again. Your content is not deleted when your subscription ends; we keep it for 30 days so that you can return. After that, it is handled under our Data Deletion Policy sociocrush.com/data-deletion. Cancelling a subscription is not the same as deleting your account. If you delete your account, your subscription is cancelled immediately, no further payments are taken, and the remaining part of the current billing period is not refunded, as described in our Data Deletion Policy. Except as stated in section 9, cancellation does not entitle you to a refund for the rest of the current billing period.

6. Upgrading your plan

You can upgrade at any time. A change to a plan with a higher price is an upgrade, including a move from a monthly plan to an annual plan. An upgrade takes effect immediately, and a new billing period on the new plan starts on the day you upgrade. We charge you the full price of the new plan minus the unused value of your current plan. The unused value is your current plan's price for its billing period, multiplied by the share of that period still remaining.

We also carry over your unused subscription credits: the credits your current plan allocates for the remaining part of the period, minus the credits you have already used in that period, rounded down. If that figure is negative, nothing is carried over and nothing is taken back. Top-up and referral credits are not affected by an upgrade.

For example, if you are on the Growth monthly plan with 20 days of a 30-day period remaining and have used 1,000 of your 4,000 monthly credits:

  • the unused value of your current plan is ₹8,000, so upgrading to Scale monthly costs ₹22,000 minus ₹8,000, which is ₹14,000;
  • the credits for the remaining 20 days are 2,666; less the 1,000 already used, that leaves 1,666 credits, which carry over to your new Scale period.

The exact amount payable and the credits to be carried over are always shown to you before you confirm, and the amount shown is the amount charged.

7. Downgrading your plan

You can schedule a downgrade at any time. A change to a plan with a lower price is a downgrade, including a move from an annual plan to a monthly plan. A downgrade takes effect at the end of your current paid billing period, so you keep all the features and limits of your current plan until then. The new plan's price, monthly AI credits and limits apply from the start of the next billing period. Because the lower plan allows fewer connected channels, you must first disconnect enough social-media accounts to fit the new plan's limit before the downgrade can be scheduled. You can cancel a scheduled downgrade at any time before it takes effect. A downgrade does not entitle you to a refund for the rest of your current billing period, and monthly credits left from the old plan expire at the end of that period in the normal way.

8. Payment methods and plan changes

How we apply a plan change depends on how you pay. A card mandate can be updated directly. A UPI AutoPay or e-mandate cannot be changed once it is set up, so you will be asked to authorise a new mandate for the new plan, and your existing mandate is cancelled only after the new one is confirmed. Subscriptions paid by wallet cannot be changed in place, so you will need to switch to a card, UPI AutoPay or e-mandate before changing plans. You will never be charged twice for the same period because of a mandate change, and if a duplicate charge occurs, section 11 applies.

9. When refunds are available

Subscription fees and top-up credit purchases are non-refundable once paid, except in the following cases, where you are entitled to a refund:

  • Billing error: a duplicate charge, an incorrect amount, a charge after a valid cancellation, or a charge you did not authorise. We refund the amount charged in error in full.
  • Material change: we discontinue Sociocrush, or permanently remove a material paid feature during a period you have already paid for, without offering a reasonable alternative. We refund the unused part of that period in proportion.
  • Termination without fault: we terminate your account for reasons other than your breach of our Terms of Service. We refund the unused part of the current period in proportion.
  • Withdrawal right: you are a consumer with a statutory right to withdraw, as described in section 10.
  • Required by law: any other case where applicable law requires a refund.

We do not provide refunds for the following unused days after you cancel, downgrade or delete your account, unused plan features, monthly AI credits or top-up credits, dissatisfaction with features that were accurately described when you bought, outcomes such as reach, engagement or follower growth, which depend on third-party platforms, suspension or termination for breach of our Terms of Service or Acceptable Use Policy, interruptions caused by changes to third-party platform APIs, which our Terms of Service address.

10. Rights for consumers in the EU, UK and elsewhere

If you are a consumer, meaning you are buying for purposes outside your trade, business, craft or profession, and you live in the European Union or the United Kingdom, you have a statutory right to withdraw from your subscription within 14 days of entering into it, without giving a reason. To withdraw, email support@sociocrush.com before the 14 days end. If you asked us at checkout to start the Service immediately, which is required for immediate access, we deduct an amount proportional to the period you used before withdrawing. We refund the rest within 14 days of receiving your withdrawal notice. This right does not apply to business customers, or to AI credits that have already been used. If you live in a country or U.S. state whose laws give you additional cancellation or renewal rights, those rights apply in addition to this Policy.

11. Duplicate, incorrect or unauthorised charges

If you think you have been charged twice, charged the wrong amount, charged after cancelling or charged without your authorisation, contact us at support@sociocrush.com within 60 days of the charge. Include your account email, your Workspace name, the invoice or Razorpay payment ID, the date, the amount and a short description. We will investigate, and if we confirm the error, we will refund the amount charged in error in full to the original payment method.

12. Failed payments

If a renewal payment fails, Razorpay will retry it over the following days, and we will notify you and ask you to update your payment details. Your subscription remains active while the payment is being retried. If all retries fail, your subscription is halted and you cannot access your Workspace until you complete payment or subscribe again. Your content is not deleted because of a failed payment and is kept as described in section 5, and we do not charge late fees.

13. Price changes

We may change our plan prices, including by adding GST if we become registered for it. Any change applies only from your next renewal, never to a period you have already paid for. We will give you at least 30 days' notice by email and in the Service before a new price applies to your renewal. If you do not want to continue at the new price, you can cancel before the renewal date at no charge. For payments made in India, any renewal above the Reserve Bank of India limit also requires your fresh authorisation, as explained in section 4.

14. AI credits

Monthly credits- Monthly AI credits included with your plan are allocated for each monthly credit period and expire at the end of that period. They have no cash value and are not refundable.

Top-up credits- Top-up credits are sold at ₹1 per credit, in multiples of 500 credits, from 500 to 100,000 credits per purchase. They do not expire, carry over between billing periods, and are not affected by plan changes or cancellation while your account exists. Top-up purchases are non-refundable, except for a billing error or where the law requires a refund. If a top-up purchase is reversed, including by a chargeback, the unused credits from that purchase are removed from your balance. Any credits from it that you have already used are recorded as a negative balance and deducted from credits you add later.

Referral credits- Referral bonus credits are 500 credits for each qualifying referral, have no cash value, do not expire, and are governed by our Referral Programme Terms.

General- AI credits of every type are not transferable, cannot be exchanged for cash, and are permanently forfeited if you delete your account. Our AI Credit Policy sociocrush.com/ai-credit-terms explains in full the order in which credits are used and how they are calculated.

15. Promotions, discounts and coupons

We may offer promotional prices, discounts, coupons or bonus credits. Each offer applies only on the terms shown when you accept it, and offers cannot be combined unless we say so. A promotional price ends at the end of its promotional period, after which the standard price applies. We will tell you the standard price and the date it starts before you accept the offer.

16. Taxes and invoices

An invoice is issued for every payment and is available under Settings > Billing and subscription. Because Sociocrush is not currently registered for GST, our invoices do not charge GST, are not GST tax invoices, and cannot be used to claim input tax credit. If you add your company name, address and GSTIN in your billing details, they will appear on your invoice for your records. If we become registered for GST, we will show our GSTIN on invoices, charge GST at the applicable rate from your next renewal after giving notice under section 13, and issue GST-compliant tax invoices from then on. You are responsible for any taxes, duties or withholding that apply to you under the laws of your own country.

17. How refunds are paid

Approved refunds are paid to the original payment method through Razorpay within 5–7 working days of approval. Your bank, card issuer, UPI provider or wallet may take additional time to show the credit. Where a refund to the original method is not possible, we will agree to another lawful method with you. Refunds are made in the currency of the original payment, and we are not responsible for exchange-rate differences or fees charged by your bank.

18. How to request a refund or raise a billing concern

Email support@sociocrush.com with the subject "Refund Request", your account email, your Workspace name, the invoice or Razorpay payment ID, the date and amount of the charge, and the reason for your request. We may ask for reasonable additional information to verify the payment and your authority to request the refund. We acknowledge every request within 48 hours and give you our decision, with reasons, within 7 working days. In any case, we resolve every complaint within one month of receipt, as the Consumer Protection (E-Commerce) Rules, 2020 require.

19. Chargebacks

Please contact us before raising a chargeback or payment dispute with your bank, because most billing problems can be resolved faster directly. If a chargeback is raised, we may suspend the affected subscription while it is investigated, and we will provide the relevant transaction records to Razorpay and your bank. If the chargeback is decided in your favour, the disputed amount is treated as refunded, and section 14 applies to any credits it covers.

20. Grievance Officer

If you are not satisfied with our response to a refund or billing request, contact our Grievance Officer, Siddhesh Malve, Sociocrush Technologies, at support@sociocrush.com, or at 409, Parvati Park Society, Panmala, Sinhagad Road, Pune 411030, Maharashtra, India, between Monday–Friday, 10:00–18:00 IST. The Grievance Officer acknowledges complaints within 7 days and resolves them within one month of receipt. If you are a consumer in India and remain unsatisfied, you may contact the National Consumer Helpline on 1915 or at consumerhelpline.gov.in, or approach the appropriate Consumer Commission. Consumers in other countries may also use the complaint and dispute-resolution bodies available to them under their local law.

21. Changes to this Policy

We may update this Policy to reflect changes to our plans, payment providers or the law, and we will change the "Last updated" date above. Material changes that affect your existing subscription will be notified to you by email or in the Service at least 30 days before they take effect, and they apply only from your next billing period.

22. Contact

For billing, email support@sociocrush.com. For support, email support@sociocrush.com. For legal matters, email support@sociocrush.com. Sociocrush Technologies, 409, Parvati Park Society, Panmala, Sinhagad Road, Pune 411030, Maharashtra, India.

Website: https://www.sociocrush.com